At Emili Exposure, we want you to be fully satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, we are here to help. Please read our return and refund guidelines carefully.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item arrived damaged or defective

  • The wrong item was delivered

Conditions:

  • Requests must be made within 3 days of receiving your order

  • The product must be unused, in its original packaging, and in the same condition as received

2. How to Request a Return

To initiate a return, contact our customer support team with:

  • Your order details

  • Clear photos of the item and the issue

  • A brief explanation of the problem

Once approved, we will provide instructions for returning the item.

3. Return Pickup

Our team will arrange for pickup of the eligible item. Please ensure the product is securely packed for return to avoid further damage.

4. Refund Process

Since we offer Cash on Delivery, refunds will be issued in the form of a replacement item or voucher for future purchases, depending on the situation and your preference.

Refunds are not issued in cash, as payments are made upon delivery only.

5. Non-Returnable Items

Items will not be accepted for return if:

  • The return request is made after 3 days of delivery

  • The item has been used, altered, or is not in its original condition

  • Packaging is missing or damaged due to mishandling

6. Questions or Assistance

For any questions related to returns or refunds, please contact us at [email protected].