At Emili Exposure, we are committed to delivering your photography gear safely and efficiently. Please review our shipping policy to understand how we handle orders and deliveries.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is processed, it will be dispatched for delivery. You will be notified when your order has been shipped.
2. Delivery Method
We offer Cash on Delivery (COD) as our exclusive payment method. Please ensure that someone is available at your address to receive the package and complete the payment upon delivery.
3. Delivery Time
Estimated delivery time is typically 3–7 business days, depending on your location. Remote or rural areas may experience slightly longer delivery times.
4. Delivery Requirements
Please provide accurate contact and address information to avoid delays. Our delivery personnel may contact you to confirm your availability before attempting delivery.
5. Missed Deliveries
If no one is available at the time of delivery, we will attempt a second delivery. If the package remains undelivered after multiple attempts, the order may be canceled.
6. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of receiving the order. Include photographs and a description of the issue so we can resolve it promptly.
7. Questions or Support
For any questions regarding your delivery, please reach out to our customer service team at [email protected].